FAQs

 

1. HOW DO I MAKE A PURCHASE?

  • Products are divided into categories or use the search feature.
  • Add item to cart.
  • Review your items in the shopping cart at the top righthand side of the page.
  • Complete billing and delivery information, shipping and payment methods.
  • Click on 'place order' to complete.

 

2. CAN I PLACE AN ORDER OR PURCHASE WITHOUT AN ACCOUNT?

You can purchase items on the 007 shop without creating an account.

If you create an account on the 007 shop you will have the following benefits:

 

3. WILL MY PERSONAL DETAILS BE KEPT PRIVATE?

The 007 shop only share details with third parties for delivery of your order. We won't be selling any private information. For further information please read our Privacy Policy.

 

4. WHAT IF I FORGET MY PASSWORD?

Click on 'forgotten password', you will be sent an email to re-set your password.

 

5. WHAT ARE MY OPTIONS FOR PAYMENT METHODS?

You can purchase items using PayPal and the following credit cards: Visa, MasterCard, American Express, Diners Club and JCB. Payments are processed using a secure checkout system by Sage Pay.

 

6. WHAT CURRENCY WILL I USE TO PAY?

You can select to pay in GBP, US Dollars or Euros. You can also view these currencies when shopping on the product pages.

 

7. WHAT COUNTRIES DO 007 SHOP DELIVER TO?

007 Shop deliveres worldwide, as listed below:

 

8. WHAT IS THE COST OF SHIPPING?

We provide customers with live-rate delivery options with time choices and costs. This is calculated at checkout and before payment is made.

 

9. HOW LONG WILL DELIVERY OF MY ORDER TAKE?

This is calculated on your chosen shipping method at checkout. Most items will be dispatched from our British 007 Shop. Delivery takes 1-4 days in the UK and 1-4 weeks for international deliveries depending on your chosen shipping method and destination.

High value/ exclusive/ limited edition products will be shipped directly by the licensee. Delivery can take 2-4 weeks depending on your chosen shipping method and destination.

Delivery methods are indicated on the individual product pages.

 

10. WILL MY ITEMS BE INSURED? DO I NEED TO SIGN FOR DELIVERY?

Insurance is included for orders over $50/ €40/ £30, which will require signature on delivery.

 

11. WHAT WILL THE DUTIES AND TAXES BE?

View our duties and taxes page for information.

http://007.holbidev.co.uk/duties-and-taxes

 

12. DO YOU DELIVER TO MULTIPLE ADDRESSES?

007 Shop only deliver to one address per order. If you wish to send purchases to different addresses please make separate orders.

 

13. HOW DO I TRACK MY ORDER?

Once you have placed an order, you will receive an automated email which will include courier tracking details. If you choose normal mail delivery, tracking will not be included.

 

14. CAN I RETURN AN ITEM?

You can return an unused item and receive a full refund on the product price paid. Shipping will not be refunded and customer must pay for shipping the product back to the 007 Shop.

If a product is faulty at delivery, you will receie a full product and shipping refund.

 

If your question is not answered in the list above, please email customerservice@007shop.com.